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Topcomment 442 kudos 2017-05-04 14:35:51 op Delta Airlines verneukt het
Het valt allemaal wel mee.

Via https://www.reddit.com/r/video...
The devil is in the details here.
He bought the seat for his older son. The infant was designated as a lap infant.
He then bought about seat on another flight for the same older son, with the intent of using it the original as a seat for the lap infant.
Older son is now technically a no-show for this flight, so Delta is going to fill that seat with a standby passenger.
Dad was trying to circumvent the rules, instead of paying change fees to move older son on his reservation to another flight and buying a seat under the infant's name on this flight.
The number of passengers in seats (and in laps) must match that of the flight manifest. Additionally, the person whose name is on the ticket must be the person in the a seat (some airlines do not have assigned seating, but still have to ensure the correct people board the plane). That is federally mandated. The baby's name was not on that ticket, ergo that seat is legally unfilled and can be filled with another passenger if one is available.
Source: work in airline customer service and security.
Edit: Clarification and FAQs
No, I don't work for Delta. Used to. I work for a better airline now.
Yes, they handled the customer poorly. Not as bad as American, but could have been better and more articulate.
The rule is federally mandated. The person in the seat must be the one on the ticket. Although this is common-sense stuff, the airline does not have the option to choose not to enforce this mandate.
Based on the video, I personally would have checked the car seat and let them fly infant-in-arms, and cleared the standby passenger. I do not know what happened before the tape or during film lapses that may have led them to kick them off.